1. Unwanted products
You can return an unwanted product to us, provided:
- it is undamaged and unused, with the original labels and stickers still attached;
- it is in the original packaging, which must be undamaged and in its original condition with all seals still intact (if applicable).
- you log a return on the Website within 7 days of delivery to you or collection by you of the unwanted product. After 30 days, you can only return a product if it is defective; and
- it is not one of the products listed below.
Changed your mind?
Where you have changed your mind and would like a credit for a product, you can return it – provided the product is not:
- an eBook
- an audio or video recording or computer software that has been unsealed;
- a newspaper, periodical or magazine;
- dated for a specific period (i.e. a 2020 journal or March 2020 devotional)
You may return the product yourself to any one of our stores or send by courier to our Headoffice (at your own expense). Once we have inspected the product and validated your return, we will credit you with the purchase price of the product within 7 days of the return (or refund you if that is your preference).
Not what you ordered?
If we accidentally deliver the wrong product to you, or if the product is not as described on the Website, please notify us and we will collect the product from you at no charge. Once we have inspected the product and validated your return, we will at your choice deliver the correct product to you as soon as possible (if the correct product is available); or credit you with the purchase price of the product within 7 days of the return (or refund you if that is your preference).
2. Gift Vouchers & Coupons
There are two types of Coupons: a Coupon with a fixed amount of a discount, e.g. R100 off (“Fixed Coupon”), and a Coupon with a percentage discount, e.g. 10% off (“Percentage Coupon”).
Where you have used a Fixed Coupon to pay for an order, and you or CBD later cancels your order (or part thereof) prior to delivery of the relevant product(s), or you log a return of one or more products for a credit in accordance with the Returns Policy, the value of the Fixed Coupon will be deducted off the purchase price of the cancelled or returned product(s) (as applicable), and we will credit you for the balance if any (or refund you if that is your preference). We will also provide you with a replacement Fixed Coupon of the same value as the original Fixed Coupon used. For any subsequent cancellations or returns arising out of the same order, we will credit your account as normal with the value of the returned product (or refund you if that is your preference).
Where you have used a Percentage Coupon to pay for an order, and you or CBD later cancels your order (or part thereof) prior to delivery of the relevant product(s), or you log a return of one or more products for a credit in accordance with the Returns Policy, the value of the discount received using the Percentage Coupon will be deducted off the purchase price of the cancelled or returned product(s) (as applicable), and we will credit you for the balance if any (or refund you if that is your preference). We will also provide you with a replacement Fixed Coupon of the same value as the discount received using the original Percentage Coupon. For any subsequent cancellations or returns arising out of the same order, we will credit your account as normal with the value of the returned product (or refund you if that is your preference).
Wherever you have used a Gift Voucher to purchase a product that you later return for a refund in accordance with the Policy, we cannot refund you in cash for that portion of the purchase price which you paid using the Gift Voucher. We will refund you instead with a Gift Voucher of the same policy.
3. eBook Returns
eBooks are treated differently to other products when it comes to returns, given their digital nature. Once you purchase an eBook we will only allow you to return it if defective.
Any defect in an eBook or its Link shall be dealt with as follows:
- Should you experience any problems in accessing, opening or reading the eBook or if the eBook is defective in some other way (missing pages, incorrect book, code does not work, etc), please report the problem to us as soon as reasonably possible after you become aware of the problem.
- We will then investigate the possible cause/s of the problem and how to rectify them. We may need to liaise with the relevant service providers to assess and rectify the problem or to issue you with a new code so that you can get a replacement eBook of the same title.
- If the eBook or Online Course Code is defective, we will at your choice replace it (if such replacement is possible) or refund you the purchase price of the eBook.